Frequently Asked Questions
Let us answer your questions!
What is Enrichment Daycare?
The structure of our care for the dogs is deliberately set up to optimize exercise and learning, leading to happy, well-balanced dogs at the end of the day. Our professional and customized approach to dog care helps to reduce the stress and anxiety from being away from your home.Canine enrichment means engaging your dog in activities designed to stimulate their mind and to keep them physically fit at the same time.
Do I have to be a member of Woofability?
Yes to use our boarding and enrichment day care you need to have a monthly membership with Woofability. We have three levels of membership to suite your needs and cost.
Will my dog still get to play with other dogs?
Yes, your dog will still get to play and socialize with their friends, in a smaller group appropriate to their play style.
Will my dog get rest?
Yes, our day is built around structure and in-between activities they will rest and have time to process the last activity before moving to the next.
What is your dog to staff ratio?
Our Enrichment groups are 7 dogs to one member of staff.
Will my dog be left unattended?
It is our aim that this is never the case. However should there be only one member of staff present and some of the boarding dogs are scheduled for a hike, or if there is an emergency we need to attend, then all dogs will be crated during this time.
Will I have to fill out any forms?
Yes, all clients will have to fill out an intake form and sign a waiver form for insurance and safety purposes.
What happens if I am delayed getting back from my holiday?
We would appreciate as much notice as possible so that we can try to accommodate your dog around our other bookings. Regular boarding rates will be added to your bill and must be paid at the time you collect your dog.
When do I pay?
Initial assessment fees can be paid on the night of your dog's overnight trial. Boarding fees can be paid on the day of their arrival. Payment can be made by eTransfer, Cheque, card or in cash, however should you wish to pay in advance for ease of mind, we are happy to receive payment.
What happens if I fail to collect my dog?
If you have not collected your dog forty-eight (48) hours after the agreed collection time and all efforts of contacting you have been unsuccessful, then your personal contact information and your dog will be given to the CRD. You will also be billed for the additional hours that your dog was in our care.
Does my dog have to be vaccinated and treated for fleas and ticks to stay with you?
Yes, this insures that all other dogs are safe from disease/fleas/ticks. Please see our Policies & Procedures page for more information about our vaccination requirements, evidence will be required.
Does my dog have to have a dog license to stay with you?
Yes, all dogs are meant to be registered by law.
Where does my dog sleep/rest during daycare?
It is a requirement that all dogs under one year of age are crate trained, this is so that your dog can be separated from everyone whilst being fed, have a place to chill out should they become over excited and to have a safe place to sleep overnight.
All dogs that board sleep up at the house overnight, if under a year they will sleep in a crate overnight, if they are over a year of age they have the option of sleeping out of crate and on the couch/beds provided for them as long as they are able to settle with the other dogs.
Does my dog have to be sociable with other dogs?
Yes, your dog must display good temperament towards other dogs as they will be boarding and socializing with other dogs. If your dog has social issues, then we highly recommend that you contact CommuniCanine to address those concerns prior to your dog's stay with us.
I would really like my dog to stay with you, but he/she needs training. What can I do?
During enrichment we practice basic obedience with your dog, this includes but not limited to sit, down, stay, come all around the distractions of their friends. We also offer a board and train program for more customized training.
If I pay you a little extra, would you train my dog while it boards with you?
No. If your dog requires training, then please contact CommuniCanine for your needs.
If I choose for my dog to receive Reiki during it's stay with you, will it hurt my dog?
No, its a non-intrusive form of treatment. Reiki will never harm the recipient, and is very beneficial to their physical and mental well-being!
Is there an age limit on dogs attending daycare/boarding?
Yes, for new clients who’s dogs are eight years or over this isn’t the right environment for them, any existing client who’s dog reaches this age will be able to attend daycare/boarding, unless we feel that the environment is no longer for them.